You can rest assured with Red Stick Sports!
It is very important to Red Stick Sports that you are happy with our products and services. We will handle all of your claims swiftly and fairly.
We offer a 30 Day Guarantee. If you are not totally satisfied with your purchase, simply call Red Stick Sports at 1-800-470-5299 or 1-225-769-6232 for a Return Authorization. The return item must be in its original condition, including all tags, packaging and accessories and you will receive a prompt exchange or refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction. Items that are dropped shipped might be subject to a restocking charge of up to 25% depending on the manufacturer's policy. We will refund shipping charges on incorrectly shipped merchandise. We recommend that you insure any returned merchandise, as we will not be held responsible for a lost package. (Notice separate policy for Bat Returns and Customized Items)
Warranties All merchandise is guaranteed against defects in material and workmanship in accordance with the manufacturer's warranties but not against flagrant mishandling or any uncommon abuse. Defective merchandise will be replaced or repaired based upon the manufacturer's policy. Defective products will be replaced with the same stock number, color and size, assuming it is available. |
- Bat Warranties Your new aluminum bat carries a minimum of a one-year (some carry a 400 day warranty) manufacturer's warranty against defects. Red Stick Sports will provide a 30-day return exception for all unused, new bats that are still wrapped and tagged with a Red Stick Sports’ barcode or receipt. Drop shipped bats will not have a Red Stick Sports’ barcode but a print out of the original receipt will suffice. (Read the details of the warranty and return policy below.)
- New Bats (Unused) All unused, new bats in their original 'shrink wrapped' packaging may be returned to Red Stick Sports no later than 30 days of purchase. Please call Red Stick Sports at 1-800-470-5299 or at 1-225-769-6232 for a return authorization number (RA#). Unless products are defective or shipped in error, shipping charges are not refundable.
- Defective Bats If you have a bat that you feel is defective it is to be returned directly to the manufacturer. On the Red Stick Sports homepage you will find links to the manufacturer’s Returns Department for you convenience. Under no circumstances will Red Stick Sports accept the return of a defective bat.
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